Showing posts with label Work. Show all posts
Showing posts with label Work. Show all posts

2010-11-21

Button, Button, Who's Got the Button

Sometimes my job is absurd. I end up doing things that I shouldn't be doing. Take, for example, the process of picking out computers. As the software guy, I figure that my job is to tell the system engineers how fast a computer I need. It's their job to figure out how to mount in the rack, what kind of cables they need to plug it in, if it needs a UPS, and everything else. As far as I'm concerned, the computer could be banana shaped and use a platoon of gerbils for power. That's not good enough for the engineers, though. They seem to want my opinion on everything. Plugs in the front or in the back? How many connectors? Which company should we buy it from?

I DON'T CARE.

So, for 6 months, I wrote e-mails to that effect every time they asked me. I would repeat my performance specs and say, "that's all that matters to me." Well, six months later, and they still haven't picked the computer they're going to buy. Maddening, I tell you. In the end, I ended up calling a vendor I liked, asked for a demo machine, and after I saw what the manufacturer could do, I told the engineers exactly what I wanted.

What's even more maddening is that sometimes they don't ask for my input at all. The latest issue was the joystick. Our customers use a joystick to send commands to the software that I write. It's a pretty important piece of the system. A few months ago, I got an e-mail that they had picked the joystick. "Great!" I thought. Then I opened the pdf. It look like something you'd see at an arcade, and it only had 2 buttons.

We'd had the button discussion before. I told them we needed at least 8 buttons, and 10 or 12 would be better. So I call up Mr. Engineer:

"Why does this joystick only have two buttons?"

"Because that's as many as the vendor can put on it in our schedule."

"They don't make any other joysticks with more buttons?"

"They might, but they can get this one to us fast."

"But, we talked about this, we need 8 buttons!"

"Sometimes we have to make compromises."

"I AM compromising, I wanted 12 buttons. 8 buttons in the bare minimum."

"Okay, let me talk to them."

He calls back a few days later:

"I can get you four buttons easy."

"But I need eight."

"How about six? They said that with a little work they can do six."

"Then why didn't you just say six to begin with? Wait ... nevermind... I need EIGHT."

"The company is in Britain. They're worried about export problems if they make a new design for us. They said they can do six."

"Sounds like we need to find another vendor to me..."

And on and on. So, what did end up doing? I searched the web for another vendor. Turns out there's another one, NOT ACROSS THE ATLANTIC OCEAN, that was really eager for our business. They even flew out and had a whole bunch of demo units for us to look at. Sigh. Now I'm developing a rep for being a PITA. All in a days work.

2010-10-11

Combat Landing

Like most people, I complain about my job. I complain about our customers, management, IT (especially IT), the general ratio of work to pay, and pretty much everything else that come to mind.

In reality though, my job is pretty damn cool. One of the cool things about it is that I get to work in, on, or near various airplanes from time to time. Sometimes, I even get to fly in them as we test our software, and that's always an adventure.

As routine as air travel has become, flying on these airplanes for work reminds me of how truly remarkable it is every time one one of these metal beasts lunges into the air at hundreds of miles an hour. On these work flights, my job is usually to sit and observe and not touch anything. I do get to wear a cool headset, though. One that blocks out the roar of the propellors but lets you listen in on the chatter between the pilots and the tower and crew on the plane. It sounds kind of like the trucker talk you'd hear on the Dukes of Hazzard, just a lot more sophisticated -- and, as a side note, they really do say, "Roger" and "Copy" quite a bit.

On this last flight, they had installed satellite internet on the plane and were testing it out. For some reason, they thought it was important to see how far they could bank the plane before they would lose the connection. I lost my connection with reality at about 50 degrees of bank. It didn't help when they swung it around to bank at 50 degrees the other way. The only thing keeping me from throwing up was my intense fear of throwing up.

The fear intensified when I heard the pilots talking about doing a "combat landing." In a typical landing, the plane slowly decends and makes a couple of nice gradual turns to line up with the runway. In a combat landing (well, this one at least) the plane flies over the tip of the runway at a ninety degree angle to the way it should land. To the untrained eye, this might look like the plane is trying to land on some random airport building. But, as the plane crosses the tip of the runway, they immediately throw it into a steep bank and make a tight 270 degree turn. At the end of the turn, the plane levels out, and it should be going a lot slower and be lined right up with with runway for a landing. Of course, I didn't know any of this before they did it. At the time, all I was aware of was being really low to the ground and the wing tip pointed straight down.

I survived though, breakfast and honor still intact. Commercial air travel doesn't seem all the bad, now that I think about it.

2010-04-11

Land of enchantment...

I just rolled into the house from a week of work travel and a weekend of vacation. Strange how you can not have a care in the world, and the next, you're surrounded by piles of bills and laundry, simultaneously trying to find something for dinner while contemplating the week ahead. Sigh.

I spent the week in Roswell, New Mexico. Yes, the alien place. And no, my visit was completely terrestrial. Even so, there is something a bit off about the place in general. There are only two flights there daily, and the nearest town of any notable size (Albuquerque, Lubbock, or El Paso) is more than 3 hours drive away via US highway. With a population of about 45,000, this is the kind of community that really feels the effect of a down economy. People do what they can to get by. Little restaurants spring up everywhere, long established business get shuttered. Everything seems tainted by the malaise of disaffection.

I've seen a lot of these places in my travels. I thought I knew what to expect. Roswell was something else, though. I was struck by it the moment the airport was visible on the horizon. The airport was covered in commercial aircraft, parked wingtip to wingtip. Dozens and dozens of DC-10s, A-300s, 737s, and even a huge contingent of colossal 747s sat in the dry desert wind, doing nothing, and airline ghost town. Over the next few days as I worked around the airfield, I never really got used to seeing all those hulking birds parked around the runway, like used cars waiting for buyers.

I had high hopes that a week in Roswell would be a nice escape from the fickle Utah spring weather. In some ways it was, as the sun was out everyday, but the nights were bitterly cold, and my spring jacket wasn't nearly insulating enough for 40 degree weather at 8:00 am. Finally, on Friday, I even broke down and bought some hand lotion for the last 24 hours of my time there, because my hands simply couldn't handle the dryness anymore.

Roswell strikes me as fundamentally an agricultural community. From above, you can see that the town is surrounded by large green circles of crops, marking quite a contrast against the beige desert floor. The town itself is stretched out along the single main street, like something out of American Graffiti. On the outskirts you have the modern accoutrements of modern civilization, Subway, McDonald's, Walgreens, but as you near the city center, the stop lights are 200 feet apart, and the streets are lined with classic buildings, which you imagine were once soda fountains and barbershops, but are know struggling to be eclectic boutiques and coffee shops.

This is where Roswell takes another turn for the odd, since a disturbing number of these stores have alien paraphernalia hanging in the windows. On Friday, with my work completed, I walked a few blocks of main street and stuck my head in most of the shops. Most were simply trying to lure people, and the aliens painted on the windows had nothing to do with the incense or indian jewelry inside. Others were clearly local people trying to capitalize of the dumb tourists looking for a silly memento to send home. A few places, though, were clearly run by true believers. In one store, I picked up a few shirts for my little nephews, and the proprietor was quick to suggest that I pick up a recently published children's book about UFOs, so that I would be able to explain to them all about aliens.

It wasn't all weird though. Roswell had some surprisingly great food. Though the places were really run down, the food and the service was excellent. As you may have heard, New Mexico is known for it's chiles. I had green chile enchiladas and a relleno one day, and liked it so much that I had red chile enchiladas with another relleno the next. And in perhaps the biggest surprise of the trip, I had really excellent chicken saltimbocca that rivaled anything I've had in SLC.

All in all, it was probably one of the more interesting trips I've had. Roswell has a lot of personality. I still don't understand why they call it the land of enchantment, though.

2009-03-22

The hiearchy of Sandwiches

Growing up, I think I ate a sandwich nearly every day. Peanut butter and honey was a staple, as was peanut butter and mom's strawberry freezer jam. Tuna fish was rarely acceptable because it didn't age well in your backpack from 8 am until noon (fish + mayo + lettuce + room temperature = soggy and smelly).

The real travesty, though, was the cold cut sandwich. I'm not sure how it happened, but I never learned how to make a proper sandwich using sliced meats. For starters, we used margarine instead (no mayo) and "kinda" cheese (Kraft singles, which are only "kinda" cheese). Forget any lettuce, tomatoes, or mustard. It was just 3 or four slices of pressed chicken product between two slices of white bread. And, to be honest, I liked it! Sometimes I'll still make one when I'm feeling nostalgic. But this is not the kind of sandwich that will win adulation and affection.

Fortunately, I discovered the real sandwich when I started working. It was then that I realized that I don't tolerate fast food anymore. I have a once per month quota on anything from McDonald's, Burger King, Arby's, Taco Bell, etc. (Well, that's not true, I could probably eat Five Guys several times a week, but that's another post entirely.) What, then, is a hungry young professional to do?

Become a sandwich snob, that's what. If you go easy on the milk based condiments, its damn hard to make a sandwich unhealthy. I used to eat at Subway 3 or 4 times a week. At least. Grilled chicken breast on wheat with spinach, tomatoes, olives, cucumbers, vinegar and oil. Awesome, totally non lethal, and 5 bucks. Life was blissful.

And then I ate at the Subway Shop in San Diego. You've probably never heard of it, probably will never go, either. But, they make the best sandwich ever. Hot pastrami on 2 inch thick marbled rye with provolone and mild peppers. This is when I realized that Subway was really no better than the cold cut and margarine sandwich.

Since the Subway Shop, I've been on a quest for the perfect lunch sandwich. It must be inexpensive, tasty, easy to pick up (in both ways), and not so full of triglycerides that my Dr. can buy a new pool based on my future medical bills. And I think I found it at Jimmy John's:
  • Tasty: French bread that is crispy on the outside and soft on the inside. Bread is the KEY to a good sandwich. A JJ sub, filled with toppings together well enough that you can eat it while driving on the freeway with a manual transmission. Not that you should... They also have something that a lot of places are missing -- the avocado!
  • Inexpensive. Less than 5 bucks for most sandwiches. To be fair, the sandwich is 4 inches shorter than at subway, but what sense does it make to measure food by the inch?
  • Easy to pick up. Online ordering people! ONLINE ORDERING. Get on the web and you can tell them EXACTLY how you want your sandwich. No line, no sandwich artist with a tenuous grasp of the English language, and then you walk in and and walk out. With online ordering, you don't need a drive through.
  • Healthy. Sure enough. They advertise 4 sandwiches with less than 5 grams of fat. I would guess that most don't have much more. As always, you've got to avoid the mayo for that to work. Not a problem for me, because the bread isn't sandpaper-ish.
Well sheesh. This turned into a stupid advertisement. Lame. Sorry about that, but I really do like a good lunch sandwich. If you're like me, and you want to grab a quick lunch you can eat in the office, where do you go?

2008-05-06

Soledad

Last night, I ate dinner at the San Diego harbor in a restaurant perched at the end of pier that extended over the sullen pacific. I enjoyed fresh tilapia with mango salsa while watching the crimson sunset coax sail boats back to their slips. Afterwards, I took a leisurely drive up the coast to Mt. Soledad, where I enjoyed an amazing view of the San Diego temple, La Jolla, and the pacific coastline stretching into the inky horizon.


As you might suspect, it was a spectacular evening...perfect in nearly every way...except that I was with 3 other dudes from work.

This, my friends, is the irony of the business trip.

2008-05-02

The Buck Stops

I loathe group projects. Despite the years that have passed since I was in school and forced to work with a smattering of half committed nincompoops, I remember well the pain of the group project. I thought I'd left those those days behind, but I have sadly learned that the group project is alive and well at my work; not because of the people I work with, but because our company frequently has to work with other companies on the same project.

Just this last week, I was in the room as members of three companies sat down to discuss the less than stellar performance of our jointly produced project. It was then that I started to have flashbacks. There was finger pointing, blame shifting, spinning, and every other tactic you'd expect from an under performing group member suddenly being assessed by the professor. We all suspected that one of the companies hadn't done its job (thankfully, not mine) and was circling the wagons to deflect blame -- as the simplest cause for the failure was a component for which they were responsible. But, they insisted that there were software defects, that the installed parts weren't that different form the specifications, and their engineers had done the necessary calculations to prove it on paper.

This went on for days. With our collective reputations on the line, my company painstakingly discounted every possible defect in the system, one at a time, until finally, the delinquent group member had to admit, begrudgingly, that they had NOT done their job, and it WAS THEIR FAULT. At this point, were we relieved that the problem was solved? No! We were frustrated and angry that four days and a dozen people's time were wasted in chasing down nonexistent problems.

Of course, we do deserve some blame for not being more insistent that they own up to their responsibility, but there is only so much you can do do motivate an ass that refuses to budge -- and you end up shouldering the load yourself to make any progress at all. This is what I really hate about the group project, being held hostage by one's own work ethic in the face of uncooperative and lazy group-mates.

Truman was right: The buck stops here. No one is ever served, least of all ourselves, by avoiding responsibility. Not only do we invariably look bad, in the end, we accomplish nothing.

2008-04-04

The Cleaning ... uh .... Person

I work in an office of all men. We are all heterosexual, but we're also well mannered. It's not at all like scout camp. There's no farting, scratching, belching, or jokes about such. We do have a problem, though. We can't keep a cleaning lady for more than a month. Oh, excuse me ... cleaning person. (It just so happens that all our janitorial services have been provided by women.)

We're nice to the cleaning lady. We don't make big messes, we say hi, and we don't make outrageous demands at all. The worse thing she'd ever have to clean up is the chili that someone exploded all over the microwave (wasn't me!) That's why I don't understand why we're on our third cleaning lady in as many months.

The last time I recall a similar track record in driving people away would be the Sunday School instructors of my youth. In that case, however, I completely understand why we went through all those instructors. In fact, I'd say that one of our goals WAS to drive away the teacher. The collective efforts of four or five 12 year old boys at misbehavior would overwhelm Mother Theresa herself. Summarily deposited at a classroom by our parents, we thought we were prisoners of war. The instructors probably thought the same.

The key to most Sunday School insurgency was to "go to the bathroom":

A twelve year old can play outside for hours without any personal evacuations, but sit them down in front of a chalkboard with scripture references, and either his bladder will shrink to the size of a peanut, or he'll say he thirsts like man trapped in the Sahara for weeks. If you make the mistake of letting him out of the classroom, chaos may well ensue. His friends will clamor for similar release, which he'll try to facilitate by ringing the "5 minutes remaining" bell. If this fails, don't be surprised if he runs outside, darting past the window to the delight of his still incarcerated mates. If caught, he'll convince you to detour past the drinking fountain. Don't fall for this trap, his goal is to return to the classroom -- fully laden with cheeks full of water, ammunition for his next attempt at chaos.

I could go on, but sufficeth to say we were terrible. Don't worry, I've no doubt that I'll get my chance to teach Sunday School someday, and justice will be served. I just wonder what we did make the cleaning lady abandon us every few weeks.

2007-12-13

The Curse of the PT Cruiser

While filling out my expense report for my most recent trip, I counted the number of times that I'd been to San Diego in the last few months. It was some ridiculous number like 6 or 7. Every time I've traveled to San Diego, I've been cursed with driving a PT Cruiser. Ungh. I'll take anything else. Give me your Malibus, your Impalas, your G6s, just NO MORE PT cruisers.

I'm so sick of driving that little car. The buttons are all in the wrong place, it doesn't get good gas mileage even though it's so small, it turns like an elephant, and sometimes the headlights stay on even after you turn them off. And to top it off, nothing screams "Look, I'm from out of town!" like driving a PT Cruiser in San Diego.

Two trips ago, I was standing behind this guys in the rental car line. He completed his paperwork, took the keys, and went out into the parking lot. He was back in about two seconds. He said, "There's no way I'm driving that." What was the car? A canary yellow PT cruiser. I totally agree with him, too. The car is effeminate enough without being pastel.

At the rental counter this last time, the lady said, "Well, I have a Corolla and a PT Cruiser." I got all excited and said, "I'll take the Corolla!" But when she punched it in, she frowned, motioned to the guy to my right, and said "Sorry, looks like he got it."

Agh! Like the Miami Dolphins, I remain winless.

2007-11-09

San Diego, Redux


This week, I found myself again in San Diego for work. Nearly everything was an the opposite of my previous adventure there. Instead of hot, dry, Santa Ana's and temperatures in the 90s, there was a slow cold sea breeze that brought the fog and mist ashore and kept things in the mid 60s.

Items of note on this trip:
  • Sometimes less is best. Normally when I travel I stay at moderately priced business class hotels. Because of the firefighting effort most cheaper places were booked, so my reservation was at a very nice hotel: travertine floors, 24 hour concierge service, 4 star restaurant, full sports club and spa, and valet parking service. All wonderful things, but the internet is 10 bucks a day, the bottles of water in the room are 2 dollars each, the gym is 10 dollars a day, and there's no continental breakfast -- all things that are included when you stay at the less expensive place. Can someone please explain to me how a hotel that charges MORE offers LESS complimentary service?
  • San Diego is beautiful. The night of my arrival, I took the 5 north to my hotel. Traffic was light, the scent of the ocean was palatable and a beautiful sunset stretched out to my left along the coastline. At the same time, rising from the trees and mist, was the striking San Diego temple.
  • While wandering the halls of my employer's main facility (I work in small satellite office in another state), I passed someone straining under the weight of an old-school 17 inch computer monitor. As I turned to look, I realized that it was the company president. I was instantly impressed. How can you not like a company like mine, where everyone pulls their own weight?
  • While waiting for my flight home, I sat a row behind a young Marine on his way home from deployment. He was wearing his dress blues. I was thrilled to see so many people come up to him with a smile, to shake his hand and thank him for his service. It is great to see that, even with an unpopular war and an unpopular President, patriotism still runs deep.

2007-10-15

Two little buttons...

Every e-mail program has two little buttons right next to each other. Each are very useful, but one has great potential for social regret.


You will almost NEVER use the button on the right. You've been warned. If you disregard this advice, the following will almost certainly happen at some point:
  • Your co-workers stone you for filling their inboxes with pointless e-mails that say, "I agree!"
  • You will reply to an e-mail from sibling 1. In your reply, you complain about sibling 2. Sibling 2 now has proof that you're a total jerk.
  • Everybody and their dog will think you have a crush on someone in accounting.
  • You will inadvertently reveal the grisly details of your intestinal discomfort to someone you find very attractive.

2007-09-27

San Diego!

Right now I'm in San Diego, and I love it. It's 72 degrees in the day, 60 at night, and I don't have any yard work to do when I here.

I flew in to give a product demo to some higher-ups in the company. What was supposed to be a simple demo between me, my manager, and the program manager morphed into a major event. Other program managers were invited, then the vice president, and then the president -- all for what I hoped would be a low-key, informal demo. For a relatively green employee, this was a daunting assignment -- to sit in a conference room with ALL your superiors to showcase the product that you've been working on for the past few months. To make it slightly more awkward, it's even a product in which I only reluctantly involved myself initially.

So, here I am, in this darkened conference room cast in gray hues by the projector lamp, giving a spiel to all these people, many of whom are twice my age and twice my experience. Everything seems to be going well as a get started, but about 5 minutes in, I look over and see the President, head on his chest, eyes closed. My heart totally skips a beat, and I stumble a little, but soldier on. Everyone else seems pretty interested, with a lot of questions, and even the president asks a few in his moments of alertness, but every once in a while I notice out of the corner of my eye that he seems to have dozed off again.

When it's all over, everyone seems really pleased and surprised that the product has turned out so well and so far under budget. It's actually quite a coup, but I still have mixed feelings because of my narcoleptic supreme leader. My concerns are assuaged, however, when I run into my manager a few hours later, and he explains that, in fact, the Prez falls asleep in nearly every meeting and product demo they do. My sigh of relief was probably audible when I heard that.

I can handle a over-tired company president. At least he's not Ron Burgundy.

Stay classy, San Diego.

2007-09-14

Office High Jinks

Have I mentioned that I really do love my job? We have a great, low stress atmosphere, but are still quite productive.

Case in point: today was salsa day. We cleared the conference table off and then filled it with bowls of everyone's different homemade salsas. We sat around sampling the salsa and joking about the Patriots getting fined for spying.

The office is also very family friendly, which is something from which I hope I'll eventually benefit. Right now, a coworker has his four year old in the office as his wife runs some errands. She was running around with long strips of tape on her fingers. In her exuberance, she tripped on the carpet and hurt her ankle, starting to cry. Unconcerned, my coworker starts to talk to her. This is how the conversation went:

Dad: What happened?

Child: Ow! I hurt my ankle! [howls a little]

Dad: Well, are you going to die?

Child: [sniffles] Naw, I guess not.

Dad: Besides, you can't cry in here, people are trying to work.

Child: Oh, okay...

It's amazing that you can have such a logical conversation with someone that still sounds like a chipmunk.

2007-08-01

Foiled again by air travel...

I've traveled a fair amount for work in the last couple of years. I thought I was pretty savvy. I know how to get through security quickly, when to use the sky cap, where to find the outlets to charge my laptop, when to book flights when they're cheaper, etc. But, today, I was totally flummoxed by our modern air travel system.

My flight left early. Let me say that again... MY FLIGHT LEFT EARLY. When does that ever happen? Like a lot of business travelers, I have the timing down perfect so that I don't waste too much time sitting in the air terminal . But, to have someone just up and decide to leave early, well, that's unheard of! What do you tell your boss when you miss your flight? That they decided the plane was full enough and just decided to go? Yeah, like he/she is ever going to believe that. Luckily, I made my flight anyway. The ticket agent warned me that the plane was leaving early (information that would have been useful YESTERDAY.)

But even though I made my flight, the airline had even more in store for me. My weakness, you see, is that I hate carry-on. Yes, I know it's faster and there's less chance of losing a bag, but it's so nice to be able to just slip into your seat without heaving something into the overhead bin, and then risk getting crushed when you have to pull it out again. And, in all my travels, I have NEVER lost a bag. So, I usually tempt fate and check it, like I did this morning. The problem came when I arrived at the destination and went to the baggage carousel -- and waited, and waited, and waited. There was an announcement over the PA saying that our bags were at a different carousel, so a whole bunch of us stampeded over there to wait some more. Then, bags arrived, but from a totally different flight. It was now nearly an hour since we landed, and I went back to the original carousel. It was then that I noticed all this luggage lined up against the wall, with people from my plane looking scouring for their luggage. So, I did the same. And surprise surprise, I found my luggage! Against the wall, nowhere near either designated carousel.

Was this some kind of cruel arline joke? Or did our luggage somehow leave early, too?

2007-07-18

Make believe

As a child, I played "make believe" a lot. We constructed forts out of sofa cushions, an imaginary jail between the large rocks in the front yard, and the playground equipment at elementary school made a more than suitable space ship. Occasionally, I'd even play "house" with my siblings. One of my sisters was the mom who stayed home and cooked Fisher Price hot dogs on the Fisher Price range, while one of the boys would play dad and go off to pretend work, while the other brother and sister played children or some miscellaneous robber. (This was a simpler time -- we weren't concerned with gender politics.)

Now that I'm grown, and actually have a job, it's strikes me how disturbingly similar it is to the make believe employment I had as an eight-year old. Today, for example, I got a call from someone who needed a report on the work I had just barely starting doing. He needed a time-cost estimate and an outline of how I was going to do the thing that I didn't know how to do. I didn't bother explaining my situation to him, since his request clearly illustrated that he had no idea what was going on either. At the conclusion of the phone call, I pondered exactly what to do...

This, ladies and gentlemen, is where my experience with "make believe" comes in. I then spent the next two hours writing a document that describes, in varying degrees of obfuscation and vagueness, how long it would take me to do something that I really don't know how to do. The great irony of all this is that the requester of this document is also pretending he knows what is going on, and it's his job to convince the customer that both of us know what we're doing. I understand he's pretty good at it.

I guess all that make believe paid off.